| Quality of Care |
| Patients have the right: |
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To be fully informed of all services offered by Hospice of Marshall County. |
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To receive appropriate and compassionate care, regardless of diagnosis, race, age, gender, creed, disability, sexual orientation, place of residence, or the ability to pay for services rendered. |
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To receive care of the highest quality. |
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To be admitted by the hospice agency only if it is assured that all necessary palliative and supportive services will be provided to promote the physical, psychological, social, and spiritual well-being of the dying patient. |
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To be told what to do in the case of an emergency, whether medical or of a nature that threatens safety. |
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To be assured that all medically related hospice care is provided in accordance with the physician’s orders and that a plan of care, developed by the patient’s physician and the hospice interdisciplinary group in conjunction with the patient, specifies the services to be provided and their frequency and duration. |
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To be assured that all related personal care is provided by an appropriately trained home care aide who is supervised by a nurse or other qualified hospice professional. |
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To be assured that individual support of family members during their period of bereavement will be given by trained, caring, sensitive individuals. |
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To be free from mental and physical abuse, including chemical and/or physical restraints unless authorized in writing by a physician for a specific period of time for the patient’s protection. |
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| Dignity and Respect |
| Patients have the right: |
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To have a relationship with HMC that is based on honesty and ethical standards of conduct. |
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To be informed of procedures to lodge complaints with HMC. |
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To voice grievances without fear of discrimination or reprisal for having done so. |
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| Privacy |
| Patients have the right: |
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To confidentiality with regard to information about their health, social, and financial circumstances. |
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To expect HMC to release information only as consistent with HIPAA security and privacy policy. |
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| Decision-making |
| Patients have the right: |
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To participate in the planning of their care and in planning changes in the care. |
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To be advised of the right to participate in planning of care. |
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To participate in any change in their plan of care before the change is made. |
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To be notified of the care that is to be furnished, the HMC personnel who will furnish the care, and the frequency of the services that are proposed to be furnished. |
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To refuse services and to be advised of the consequences of doing so. |
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To request a change in caregiver without fear of reprisal or discrimination. |
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To be informed if a transfer or discharge is necessary thirty days in advance. |
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| Financial |
| Patients have the right: |
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To manage their own personal financial affairs. |
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To be informed of the extent to which payment may be expected from Medicare, Medicaid, or any other payer known to HMC. |
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To be informed of any charges that will not be covered by Medicare or the appropriate payer. |
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To be informed of the charges for which the patient may be liable. |
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To have access, on request, to all bills for service received, regardless of whether they are paid out of pocket or by another party. |
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To be informed of the hospice’s ownership status and its affiliation with any entities to which the patient is referred. |
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| Inpatient Care |
| Patients in the inpatient facility have the right: |
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To associate and communicate privately with persons of their choice. |
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To meet with and participate in activities of social, religious, and community groups as they choose. |
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To retain and use personal clothing and possessions as long as space permits and the rights of other patients are not violated. |
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To visit privately with spouses and/or significant others. |
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| HOSPICE PATIENTS HAVE THE RESPONSIBILITY TO: |
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Communicate their needs to HMC and assist hospice staff in planning their care. |
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Provide hospice with accurate and complete information about their health history. |
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Inform hospice about the existence or changes in their advance directives for healthcare. |
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Remain under a doctor’s care while receiving hospice services. |
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Provide a safe environment, free of illegal activity, in which the staff may perform their duties. |
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Assist hospice staff in developing and maintaining a safe environment in which their care can be provided. |
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Ensure the proper use and handling of prescription medications and to assist hospice in monitoring and disposal of these drugs. |
